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Postage & Tracking / Delivery
- How long will it take to receive my tickets? Hard Copy Tickets Most tickets are normally posted and received within 3-5 business days from date of order, however we cannot guarantee an absolute time frame as delivery is subject to Australia Post. Please allow ample time between date of order and intent to use the tickets. We recommend....
- How will I receive the tickets that I have purchased online? We offer hardcopy mailout tickets and downloadable eVoucher products. Each product is clearly specified both in the description and in the product image; either as 'Mailout Ticket' or "Download" Mailout Tickets: Once payment has been processed, your tickets will be sent via Australia post to....
- I did not receive my eVoucher, what can I do? There are several reasons as to why this may have happened: The email with the eVouchers could have gone to your junk or clutter folder - check those folders in your email system. If found in your junk folder, please mark us a ‘safe sender’ so that future orders will go directly to....
- My order has not arrived, please help? Hard Copy Tickets Most tickets are normally posted and received within 3-5 business days from date of dispatch, however we cannot guarantee an absolute time frame as delivery is subject to Australia Post. Please allow ample time between date of order and intent to use the tickets. We....
- Shipping Etickets are emailed free of charge. Mailout tickets will incur a postage and handling charge of $2.25 Registered mail is used for purchases over $100 and incurs a postage and handling charge of $6.00 If you have selected the “Pick up from The West” shipping option, you will need to....
