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Buying a voucher
- Are there additional fees payable when placing an order? Postage: All hard copy tickets incur a postage fee - these fees are per order, not per ticket purchased. The cost is dependent on quantities of tickets to be posted and if additional security such as registered mail needs to be applied. Orders under $100 in value will be sent by standard post....
- Why have I been charged a fee? All transactions on the online shopping store will incur an additional 1.5% bank transaction processing fee. At checkout, all costs and charges are shown with the product details and calculated in your shopping cart, so you will know the exact cost before confirming any order. Please check very....
- Why is there an online booking fee? Online booking fees are charged by all Cinema chains for the convenience of being able to pre-select the movie of your choice, time and seat preference, via their website. You are therefore guaranteed seats for the session and cinema of your choice. These fees are charged by the Cinema.....
- When will I receive my order? Mailout orders are taken to the post office on the day your order is placed or on the following business day if you have ordered after 3pm WST. Neat Tickets dispatch is located in Perth WA Generally, Australia Post delivery times for standard mail is 2 to 5 business days depending on the....
- How can I pay for the vouchers or giftcards I purchase online? There are several payment options available: Visa, MasterCard or AMEX credit card and Debit cards that allow online purchases, plus Paypal. Please note a processing fee of 1.5% will be automatically added at the time of purchase and displayed at checkout prior to payment.
- How many vouchers can I purchase? There are no limits for mailout vouchers*. With hard copy tickets, because of the additional postal charges, it is more economical to order multiple tickets. Some evouchers have a minimum purchase limit of at least 2. There is an allowed maximum of 10 per day per person. *Note: purchases by....
- How secure is my purchase and my data? To securely process your credit card details we use Secure Socket Layers (SSL) technology and we do not store your credit card number on our servers. This ticketing website has security measures in place to protect the customer from loss, misuse and alteration to the information under our....
- How long is the voucher valid for? Expiry dates vary considerably dependent on the product and/or the supplier. (they can vary from approx 6 months to 3 years or not dated) Generally vouchers will have a minimum 4 months validity, unless otherwise indicated. Occasionally vouchers may have shorter expiry – but this information....
- When do my vouchers expire? Generally vouchers will have at least 4 months validity, unless otherwise indicated. It is important that you read the T&C’s of each product that you intend to order, as expiry dates vary dramatically from product to product and from supplier to supplier. Mailout vouchers will have the....
- What age or other restrictions are placed on Child, Concession, Student and Senior tickets? There may be variations re the age conditions for vouchers from different suppliers. It is important to always refer to the ’Learn More’ link beneath or next to the ticket image in your store. Similarly, teenagers, fulltime students, concession and seniors may be required to show proof of....
