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Products
- Can ferry vouchers be used for an extended stay? All ferry vouchers are “same day return” however some products can be redeemed for an extended stay trip returning on a different day (unless otherwise specified). Please refer to the full product terms and conditions. All you need to do is provide the dates and details to the ferry....
- Do I need to specify a Rottnest travel date at time of purchase?” You do not need to specifiy a travel date when purchasing a voucher however if you do have a travel date in mind we suggest you check with the ferry operator first to find out if there are seats available on the date that you are hoping travel before purchasing a voucher.
- Problem redeeming my Rottnest Express voucher If you are getting a 'code already redeemed' message, it could be due to one of the following reasons: a) You have tried to make a booking within the last hour but did not proceed through to completion. b) If you have reached the stage of selecting Ferry times, the codes will be....
- Where do we deliver? Delivery Zone - Borough of Queenscliff - City of Ballarat - City of Greater Geelong - Melbourne Metro Area, including Mornington Peninsula - Surf Coast Shire Please stay tuned for more delivery locations in 2022
- Do I need to be home to receive delivery? No, your order will be delivered in a refrigerated van, in a weather-resistant box with ice sheets, which can hold a safe temperature for up to eight hours. Your order will generally be left at your front door, gate, or office reception. When we call you to confirm delivery you can add specific....
- What if something I order is not available? Sometimes we will sell out of a particular item you have ordered or it may not be available from our supplier for some reason. If that happens we may substitute that product for another product of similar type and price,
