I have ordered the wrong product – What can I do?

Unfortunately, as per our terms and conditions of sale, please be reminded that eVouchers cannot be cancelled, exchanged or refunded.

A checkbox during checkout is required to confirm that you have carefully checked your order details to ensure all items are correct and acknowledge and accept that electronic vouchers CANNOT be refunded, exchanged and extended. Please See Below:

The main reason that we have these terms is that all electronic vouchers are issued to us from the original supplier and tickets are issued with unique serial codes which cannot be cancelled or replaced.

Additionally, the supplier's Terms & Conditions do not allow us to cancel or return eVouchers.