I am not happy with the quality of the product – can I get a refund?

If you have ordered an electronic item and are not happy with the quality or it is faulty please contact customersupport@neatideas.com.au with your order number and contact details. Your issue will be referred to our supplier and if there is a known issue with the product you will be sent instructions on how to return the product to the supplier. A replacement product will be offered in the first instance however if the product is no longer available you will be entitled to a refund.

Product descriptions on the site contain all the relevant information about our products including colour, size and technical specifications. If you have simply failed to read the full description or chosen the wrong product you will not qualify for a refund or exchange.